Privacy Policy for FastBite

Last updated: 2025

Welcome to FastBite ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the App includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the App or when you choose to participate in various activities related to the App, such as placing an order.

Location Data

We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the App, to provide location-based services like finding vendors near you and facilitating deliveries. If you wish to change our access or permissions, you may do so in your device’s settings.

Financial Data

We do not store any financial information. All financial information is stored by our payment processors (e.g., Stripe, PayPal, Flutterwave). We encourage you to review their privacy policies and contact them directly for responses to your questions.

Usage Data

Information our servers automatically collect when you access the App, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the App.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:

• Create and manage your account.

2.1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

2.1.1 Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Order history

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

• Process your orders and payments.
• Deliver your orders to you and track their progress.
• Email you regarding your account or order.
• Enable user-to-user communications (e.g., contacting a delivery rider).
• Generate a personal profile about you to make future visits to the App more personalized.
• Monitor and analyze usage and trends to improve your experience with the App.

2.2. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• With Food Vendors and Delivery Riders: We share necessary information (like your name, order details, and delivery address) with vendors and delivery riders to fulfill your order.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service, such as showing you food vendors near your location.

2. How We Use Your Information

FastBite uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues

3. How We Share Your Information

We do not sell your personal data. We may share your information with third parties to perform services on our behalf, such as:

• Food Vendors & Restaurants: To fulfill your order, we share your order details and mt-5 mb-4">4. Security of Your Information

  We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

  5. Your Rights and Choices

  You have certain rights regarding your personal information. You may at any time review or change the information in your account or terminate your account by logging into your account settings and updating your account, or by contacting us using the contact information provided below.

  6. Changes to This Privacy Policy

  We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

  7. Contact Us

  If you have questions or comments about this Privacy Policy, please contact us at:

  FastBite Support
  Email: support@fastbiteng.com
  Address: Nigeria, NG